Susan Heyward

You can’t give your customers everything, but you can make them believe that what you’re giving them is all they’ll ever need.

Your product can take on a life of its own with the right pitch, crowd, and moment. Then you just buckle up and enjoy the ride—and profits.

Any salesperson worth their salt always remembers the brave heroes who made peace, prosperity, and great products possible.

When a customer gets cold feet (and they all do), what they’re really saying is: How much do you care?

Turning the greatest setback of your career into your greatest opportunity is the mark of a true winner.

A new market provides the perfect chance to redefine what people think about your product, your company, and you.

To really be there for a member of your team, you have to be ready to put it all on the line—anytime, no questions asked.

Funny how doing what’s best for those we love sometimes means saying goodbye to them.

Tearful farewells, emotional tributes, new beginnings. Say goodbye to the women of Litchfield in the series finale.

Taystee meets with a lawyer. As the GED exam looms, Suzanne gives Pennsatucky a pep talk. Gloria faces a dilemma. Alex confronts Piper.

Maria tries to make peace with Gloria. Karla and Blanca plead their cases. Figueroa stands up to Litvack. Piper attends a posh fundraiser with Zelda.

While Piper reconnects with faces from her past, Alex revisits her own romantic history. Linda puts Tamika on notice. Caputo owns up to his misdeeds.

Competition forces Daya to find a new mule. Piper decides to come out as a felon. Karla asks to leave for a custody hearing. Shani confides in Nicky.

Neri takes Piper on a wilderness retreat. Taystee tutors Pennsatucky. Suzanne tends to the chicken coop. Nicky has a difficult conversation with Red.

Piper plays the field. Caputo tries to get ahead of a scandal. Daya sends Taystee on a mission. Nicky finds romance.

Taystee takes advantage of her new position. Linda teaches Tamika how to pivot. Black Cindy and Maria make amends to people they’ve hurt.

Aleida tries to keep her teen daughter out of trouble. Piper and Cal shed their responsibilities for a day. Blanca navigates the legal system.

Piper goes to work for her dad. Vinnie visits Lorna with news. A desperate Taystee asks Daya for a favor. Caputo leads a restorative justice class.

A new warden ushers in big changes. Blanca reunites with an old friend. Suzanne tries to mend Taystee and Black Cindy’s relationship.

Piper earns her keep by babysitting. Aleida pressures Hopper to go for a promotion. Random drug searches put the heat on Alex. Daya gets an offer.

Piper struggles to adapt to life after Litchfield. Alex promises to keep her nose clean. Daddy’s infidelity angers Daya.

Linda makes a power play, Piper digs for information about Alex, and the women get their first taste of a decades-old feud between cellblocks.

Aleida struggles to find work on the outside. Backed into a corner, Nicky pleads her case to Red. Taystee reaches out to Caputo for help.

Pranksters wreak havoc on Halloween. Luschek earns points with the other guards. As Linda faces a crisis, Donuts and Pennsatucky have a change of plans.

Taystee gets fan mail — and an assist from an old friend. Piper lobbies Luschek to bring back kickball. Aleida tries out a new sales tactic.

Aleida seizes a business opportunity. An anonymous tip sends Caputo on a stakeout. Luschek tries to help Gloria, who worries she’s in danger.

Carol and Barb prepare for war. Linda auditions inmates for a prison PR video. Alex makes a deal with Badison to keep Piper out of trouble.

Piper gets surprising news and a boost from her friends. The jury returns with a verdict, and the big kickball game is on.

The COs at Litchfield’s maximum security unit size up the new arrivals. Off her medication, Suzanne hallucinates.

Ordered to hand out harsh sentences, the feds search for scapegoats. Languishing on paid suspension, Caputo tries to break out of a rut.

Richie reaches out to Galasso for a loan when he’s desperate for cash. Lester gives Kip a lesson in the blues.

Richie and Zak travel to Las Vegas with a plan to woo Elvis Presley and convince him to sign a contract with American Century.

Devon retreats to safety among old friends at the Chelsea Hotel as Richie continues to descend into a lifestyle of debauchery.

Richie manages to get on the good side of a funk superstar. Skip attempts to get rid of some Donny Osmond records.

Richie feels embarrassed at a record producers’ banquet whilst a junior A&R rep attempts to court Alice Cooper.

At a record producers’ banquet honoring Maury Gold, Richie is embarrassed when the emcee, rival record exec Jackie Jervis, makes a joke about the failed German Polygram deal. Later, Maury…

With German Polygram executives in town to complete the deal for American Century, Richie delivers a bombshell that shocks the prospective buyers, as well as his partners, Zak Yankovich, ACR’s…

New York City, 1973. Together with his partners, Richie Finestra, president of American Century Records, is on the verge of selling his struggling company to German Polygram, in a deal…

Carrie and Al investigate the world of high-stakes video games and corporate espionage after a man is found dead inside a haunted-house attraction.

After the latest shocking revelation in the case, Ryan and Max attempt to put the pieces together and stay two-steps ahead of the FBI, despite Weston’s constant warnings to stay…

Ryan continues his search to find the correlation between the recent tragedies in New York City and Emma and the existing members of the Havenport cult, while the FBI becomes…

After the tragic subway killings, Ryan’s obsession with the case becomes stronger than ever. Soon, mysterious phone calls bring him face-to-face with what may be his biggest threat yet. Meanwhile,…

One year after Ryan Hardy’s pursuit of serial killer Joe Carroll, a healthy and healed Ryan is living in New York City. On the surface, it appears Ryan’s gotten his…

Liz questions fate when she meets the man of her dreams, while Jack’s love triangle between high school love, Nancy Donovan, and CNBC anchor, Avery Jessup, comes to a head….